OUR STRATEGY

Forward-Focused

We’re building additional capabilities, investing in new technology, and innovating to drive legendary customer and colleague experiences.

  • Innovating to enhance the customer experience

    Introduced modernized, cloud-based Contact Centre capabilities to accelerate response times for TD Insurance.

    Launched TD Workshop in Philadelphia, offering a fully functional store, community centre, research lab and brainstorm room to gather customer feedback on new products and services and to bring the community together in a dedicated space.

    TD completed its integration with the Akoya Data Access Network, offering more secure options for U.S. customers to share their data with fintechs and aggregators as financial innovation advances.

    Added the Severe Weather and Safety Alerts feature within the TD Insurance app to boost awareness of incoming severe weather threats and provide tips to help customers minimize damage.

  • Adding technology talent to accelerate our strategy

    Hired over 2,000 people into technology roles in 2022 to help power the future of banking.

    Launched a South Florida technology hub and announced the addition of 200 new roles in the region over the next two years to support our accelerated technology strategy.

    Promoting an Innovative Culture with Actionable Ideas

    TD continued to drive innovation as the number one financial patent filer in Canada and number two across all industries in 2022. TD colleagues have been named inventors on 1,600 TD patent applications to date globally.

    Since its launch in 2019, nearly 63,000 submissions have been received through iD8, a platform for TD colleagues to crowdsource ideas, share insights and provide feedback about how we can improve the customer and colleague experience at the Bank.

  • Facilitating transformation in our communities

    Working with health AI startup Signal 1 and Unity Health Toronto to bring leading-edge and clinically-validated AI applications to hospitals and healthcare worldwide.

    Launched open-source access to the Equity Resource Hub, a digital platform created by TD Lab to integrate diversity, equity and inclusion into all stages of product and service design.

    As a Founding Sponsor of Elevate Festival, the largest technology and arts festival in Canada, TD led future-focused discussions on the metaverse, AI and cyber security. We also worked together to support underrepresented artists through Elevate’s NFT Residency Program.

  • The Next Evolution of Work (NEW)

    Transforming the way we work, NEW is how we are evolving our operating model to create common capabilities, embed agility, and increase efficiency. By investing in talent for the future and empowering colleagues, we’re delivering better outcomes, faster, for our customers and colleagues.

Awards

  • Celent 2022 Model Bank Award for Customer Engagement for the second consecutive year, this time for customer engagement

  • Recognized by the Business Intelligence Group for innovation in artificial intelligence for the second consecutive year

  • Best Consumer Digital Bank in Canada and North America (Global Finance) for the second consecutive year