Skip to main content
Login

Your TD Credit Card dispute has been submitted

The following information and resources will help you with next steps.

Next steps

Now that you've spoken with a TD representative, a dispute has been initiated on your behalf. While your dispute is being processed, you can continue using your TD Credit Card.

We will provide you with an update within 10 business days by text message or email based on the choice you made. If multiple disputes have been submitted, you may receive more than one dispute decision notification.

Alternatively, if a temporary credit has been issued and you don't hear from us within 60 days, consider the credit permanent and your dispute resolved. You will receive no further updates from us.

Temporary credit

 

In some instances, we may provide you with a temporary credit after your dispute is opened.

  1. Timing
    This temporary credit could be reversed depending on the outcome of the investigation, up to 60 days after the submission of your dispute.

  2. Temporary credit reversal
    This temporary credit may be reversed and withdrawn from your account if your dispute or transaction is declined, or if the transaction has not posted to your account or, if you've already been reimbursed by the Merchant.

  3. Keep your account in good standing 
    To ensure your account remains in good standing, please make the minimum payment showing on your monthly account statement by the payment due date.

When additional information is required

We may contact you by email, text message, mail, or phone if additional information is required.

It is important that you call us back promptly as we have a limited amount of time to continue the dispute process on your behalf. If you do not respond in time, we may have to reverse and withdraw any credits issued to you and close the dispute.

Stay informed and protected

  • TD MySpend

    Get real-time transaction notifications that can help you keep track of spending.1

    Learn more

  • Digital Tutorials

    Make the most of your online and mobile banking experience.

    Learn more

  • TD Fraud Alerts

    Receive instant text messages notifying you if we detect suspicious activity on your TD Credit Card.

    Learn more

Legal

* Trademark of Visa International Service Association and used under license. 

1TD MySpend is not available for business banking customers.