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Your TD Access Card dispute has been submitted

The following information and resources will help you with next steps.

Next steps

Now that you've spoken with a TD representative, a dispute has been initiated on your behalf. While your dispute is being processed, you can continue using your TD Access Card.

We will provide you an update within 30 days by text message or email based on the choice you made. If multiple disputes have been submitted, you may receive more than one dispute decision notification.

When additional information is required

We may contact you by email, text message, mail, or phone if additional information is required.

It is important that you call us back promptly as we have a limited amount of time to continue the dispute process on your behalf. If you do not respond in time, we may have to reverse and withdraw any credits issued to you and close the dispute.

Temporary credit

 

In some instances, we may provide you with a temporary credit after your dispute is opened.

  1. Timing
    This temporary credit could be reversed depending on the outcome of the investigation, up to 60 days after the submission of your dispute.

  2. Temporary credit reversal
    This temporary credit may be reversed and withdrawn if your dispute has been declined, or if the transaction in dispute has not posted to your account or if you've already been reimbursed by the Merchant.

Stay informed and protected

  • TD MySpend

    Get real-time transaction notifications that can help you keep track of spending.1

    Learn more

  • Digital Tutorials

    Make the most of your online and mobile banking experience.

    Learn more

  • TD Fraud Alerts

    Receive instant text messages notifying you if we detect suspicious activity on your TD Credit Card.

    Learn more

Legal

1 TD MySpend and TD Access Card Fraud Alerts are not available for business banking customers.