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TD Secure Email
Protecting the privacy and security of your information is a top priority at TD, which is why we use TD Secure Email to communicate with you. It’s as if we've written our emails in a secret language that only you, our customer, can read and understand. This is what we call an 'encrypted email.
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Secure email overview
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Common questions
How to use the TD Secure Email system
When you receive the registration email from a TD employee, the subject line will read “You have a new TD Secure Email message from John Smith."
This email has all the details you'll need to complete the registration process, which will be active for 14 days from the date you receive our registration email.
After 14 days, the email will expire and you'll need to contact the TD employee again to have them re-send you the registration details.
To complete the registration:
- Use the link in the email to access the TD Secure Email registration page
2. Fill out all the fields, including an alternate email address and your password recovery questions and answers
- Your answers must be a minimum of 6 characters
- Remember your password, because you'll need it to access your TD Secure Emails
3. When you're done, select Apply
Once you've completed the registration process, whenever a TD employee sends you a secure email, you'll receive it in your inbox.
To view the message:
- Open the secure email
- Double-click the PDF attachment
- Depending on which email service you use (e.g. Gmail, Outlook, Thunderbird, etc.), the PDF attachment may appear at the top or bottom of the email
3. Enter the TD Secure Email password you created during the registration process
4. Select OK
5. The email message from the TD employee will now be visible within the PDF attachment.
- Any files the TD employee attached (e.g. Word or Excel files) will be listed in the attachments pane on the left side – simply double-click to open them.
When you reply to a TD Secure Email, select the Reply link within the PDF itself. This way, your response is sent as a secure, encrypted email.
If you can't remember your TD Secure Email password, you can recover it by visiting our password management page. If you require additional assistance, you can also contact the TD employee who sent you the secure email.
Important:
- To access an older TD Secure Email, you'll need to use the password that was in effect when you initially received the email
- Your password history is available on our password management page
Need to update your TD Secure Email account?
Visit our password management page.
TD uses encrypted email when we send you confidential messages. TD Secure Email helps protect the privacy and security of your personal and financial information and allows us to follow privacy laws.
While regular email might be a bit simpler, it's not secure. Our priority is to protect the privacy and security of your personal and financial information. Encrypted TD Secure Email allows us to do that.
If you prefer not to receive information by TD Secure Email, please contact the TD employee who sent the email. They will arrange to have information mailed to your home address or to your nearest TD branch for you to pick up.
It is generally best to avoid opening links from unexpected or unknown senders without first verifying the source.
Perhaps the TD Secure Email notification you received was unexpected. We do, however, provide the secure link to all first time users so they can register.
If you need help or have questions, please review our short help guide. It gives you clear instructions on how to register for TD Secure Email
If you received a TD Secure Email for the first time, you can use the registration link provided. If you need help or have questions, please review our short help guide. It gives you clear instructions on how to register for TD Secure Email.
If you received the following message, then the secure email registration period has expired:
The TD Secure Email message could not be found. The message may have been deleted, or you may have followed an outdated link.
Please contact the TD employee who sent the message and ask them to resend it. You will receive an email with a new link to register. Once you register, the secure email is delivered to your inbox.
You have 14 days to register after you receive the new message.
If you recently changed your TD Secure Email password, it will not work to open previous secure emails. Secure emails we sent in the past remain secured by the password you set up at that date and time.
To assist you, we provide you with a history of your previous passwords so you can open previous secure emails. Going forward, you will open new Secure Emails with your new password, and you will need to use your previous password(s) to access any prior messages.
If you lost or forgot your TD Secure Email password, visit the TD Secure Email Password Management portal to recover your password.
Yes, you can open secure emails on your tablet or mobile device using Adobe PDF Reader. You can get details on viewing PDF attachments at tdsecure.td.com. Just login and select Help in the top right-hand corner of the page. Then, select the TD Secure Email Recipients link.
Yes, you can save both the email content and any attachments to your computer without encryption. However, if you close the Secure Email before saving it, you will need to use your TD Secure Email password to re-open the encrypted email.
Yes, you can use another email address for receiving TD Secure Emails. Ask the TD employee who sent you the latest message to send you the short guide called: First Time Registration - Set Up a Password. The guide gives you clear instructions on how to register another email address.
If you are unable to retrieve a deleted TD Secure Email message, contact the TD employee who sent it and ask them to re-send that message.
Your TD Secure Email account is disabled if you don't log in for more than 1 year. If your account is disabled, you will need to re-register your email address and create a new password.
If you receive an error message when using the "Reply" link, please follow these steps:
- Clear your browsing history.
- Close your browser.
- Try again by re-opening the secure email and clicking the "Reply" link.