EFT Exception Processing

EFT Exception Processing - Trace Request

Description

If you have been notified by the receiver of a transaction, that it has not been received, you may request a trace request, via EFT Exception Processing, to determine where the item went.

Field Descriptions and Business Rules

The following table identifies the fields and controls, as well as business rules, of the Trace Request:

Step 1: Create

Field	Type	Description
Form	Dropdown	Allows you to select the applicable form.
Number of Requests	DDL	Allows you to enter the number of Trace Requests you would like to enter.
Customer Information
Company Name	Textbox Mandatory Alphanumeric Up to 30 characters	Allows you to enter the name of your Company.
Contact Name	Textbox Mandatory Alphanumeric Up to 30 characters	Allows you to enter a Contact name.
Originator ID	Textbox Mandatory Alphanumeric Must be 10 characters	Allows you to enter the Originator ID that was in the original file containing the item you are requesting to action.
Phone Number	Textbox Mandatory Numeric (nnn)-nnn-nnnn	Allows you to enter the number of the Contact person so someone from our CMS Support team will be able to call you or fax the details to you.
Next	Button	Validates the information entered. If no errors were encountered, you will proceed to Step 2 otherwise an error will display at the top of the page.

Step 2: Create

Field	Type	Description
Request X	Label	Since you are able to enter more than one Trace Request the request number identifies which request you are working on.
File Information
File Creation number	Textbox Mandatory Numeric Must be 4 digits	Allows you to enter the number provided when the file was submitted to TD Bank.
File Creation Date	Mandatory	Allows you to enter the date the file was created.
Payment Information
Due Date	Mandatory	Allows you to enter the date of the payment.
Calendar	Link	Allows you to enter a due date using the Calendar control.
Payee/Payor Name	Textbox Mandatory Up to 30 characters Alphanumeric	Allows you to enter the Payee/Payor name.
Bank ID & Transit Number	Textbox Mandatory Must be 9 digits	Allows you to enter the Bank ID and Transit number in the following format: Bank ID – 4 digits Transit – 5 digits
Account Number	Textbox Mandatory Up to 12 characters	Allows you to enter the account number.
Amount	Textbox Mandatory Numeric Up to 10 digits	Allows you to enter the amount of the payment.
Transaction Type	Radio Button Mandatory	Allows you to specify if the transaction is a debit or credit.
Trace Number "Optional"	Textbox Optional Must be 9 digits	Allows you to enter a due date using the Calendar control.
Back	Button	Displays the previous page.
Next	Button	Displays the next Request in sequential order if you have requested greater than one request.

Step 3: Confirm

Field	Type	Description
Displays the completed requests in sequential order.
Edit this information	Button	Allows you to return to that specific request and make any necessary edits.
Back	Button	Displays the previous page.
Submit	Button	Submits the request(s) to TD Bank for processing. Note: A new window will pop up to display the status of the submission.

Step 4: Confirmation

The Confirmation page recaps the information sent to TD Bank for processing and allows you to print the page if necessary.

Business Rules

Traces may be performed up to 1 year after the original transaction was processed.
You may request up to 10 Trace Requests at a time.
Traces may not be performed under $20.00