EFT Exception Processing – Reimbursement Claim Form Request

Description

When a Preauthorized Debit (PAD) is disputed by a payment receiver, the payor is required to complete a Reimbursement Claim Form prior to being reimbursed by their bank and the item being returned through the clearing.

The EFT Exception Processing service allows you to electronically submit a request for a copy of a Reimbursement Claim Form.

Field Descriptions and Business Rules

The following table identifies the fields and controls, as well as business rules, for a Reimbursement Claim Form request:

Step 1: Create

Field	Type	Description
Form	Dropdown	Allows you to select the applicable form.
Customer Information
Company Name	Textbox Mandatory Alphanumeric Up to 30 characters	Allows you to enter the name of your Company.
Contact Name	Textbox Mandatory Alphanumeric Up to 30 characters	Allows you to enter a Contact name.
Originator ID	Textbox Mandatory Alphanumeric Must be 10 characters	Allows you to enter the Originator ID that was in the original file containing the item you are requesting to action.
Phone Number	Textbox Mandatory Numeric (nnn)-nnn-nnnn	Allows you to enter the number of the Contact person so someone from our CMS Support team will be able to call you or fax the details to you.
Fax Number	Textbox Mandatory Numeric (nnn)-nnn-nnnn	Allows you to enter the fax number of your company where you would like the copy of the Reimbursement Claim form faxed to.
Payment Information
Due Date	Mandatory	Allows you to enter the date of the payment.
Calendar	Link	Allows you to enter a due date using the Calendar control.
Payee/Payor Name	Textbox Mandatory Up to 30 characters Alphanumeric	Allows you to enter the Payee/Payor name.
Bank ID & Transit Number	Textbox Mandatory Must be 9 digits	Allows you to enter the Bank ID and Transit number in the following format: Bank ID – 4 digits Transit – 5 digits
Account Number	Textbox Mandatory Up to 12 characters	Allows you to enter the account number.
Amount	Textbox Mandatory Numeric Up to 10 digits	Allows you to enter the amount of the payment.
Date item was returned	Mandatory	The date the item was charged back against the business account.
Calendar	Link	Allows you to enter a due date using the Calendar control.
Return Reason Code	DDL Mandatory	Allows you to select the reason the item was returned for. This information is available on your return item report /file. Includes: No Agreement Existed Not in Accordance with Agreement - Personal Agreement Revoked – Personal No Confirmation/Pre-notification - Personal Not in Accordance with Agreement – Business Agreement Revoked – Business No Pre-notification – Business Customer Initiated Return Credit only
Next	Button	Validates the information entered. If no errors were encountered, you will proceed to Step 2 otherwise an error will display at the top of the page.

Step 2: Confirm

Field	Type	Description
The information entered on the previous page is displayed allowing you to review the details prior to submitting the request to TD Bank.
Back	Button	Displays the previous page.
Submit	Button	Submits the request(s) to TD Bank for processing. Note: A new window will pop up to display the status of the submission.

Step 3: Confirmation

The Confirmation page recaps the information sent to TD Bank for processing and allows you to print the page if necessary.

Business Rules

Reimbursement Claim Form Requests may be made for 1 year following the return of the original transaction
Reimbursement Claim Forms must be forwarded to the requesting Financial Institution no later than 30 days after receiving the request.
For information about the Reimbursement Claim form please see the Canadian Payments Association Web site at www.cdnpay.ca and click on Rules and then scroll down to ACSS rules, scroll further down to the H1 rule.