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Activity List - Returned Payments

Description

The Returned Payments list is displayed when you select Returned Payments from the display dropdown and click the OK button on the Activity List page. This list allows you to access unprocessed payments that have been returned to your company by the receiving financial institution. Typical reasons why payments are returned include:

  1. Account Closed

  2. Account not Found

  3. Non Sufficient Funds

On a daily basis TD consolidates your company's returned payments by unique Originator, Payment Type (either Credit or Debit), and Return Account combination. Once consolidated a Returned Payment summary record for each unique combination is added to your company's Returned Payments activity list.

Reviewing Returned Payment Details

The process to review the Returned Payment details has 3 steps:

Step 1: Identify and select the radio button next to the Returned Payment summary you require.

Step 2: Click the '# of Returns' or 'Total Amount' hyperlink and the Returned Payments Details Report will be displayed.

Step 3: Review the details of the returned payments.

Note:

  1. The Generate Detailed Report button allows you to generate a Returned Payment report. This report provides the details the returns and is available in PDF and spreadsheet friendly Comma Separated (CSV) and Tab Delimited formats.

User Rights/Security/Filtering

  1. All users of the EFT service can access this list.

  2. Only Payments to which you have Company Originator access will be displayed.

Field Definitions / Business Rules